Summary

Uniswap Labs is seeking a Technical Partner Success Manager to support the growing ecosystem of businesses and developers integrating with UniswapX and our Trading APIs. This role sits at the intersection of B2B customer success, technical support, integrations engineering, and strategic partner management, developing innovative systems that ensure seamless integrations for some of the largest partners in our industry.

As we continue to grow our products, we need a proactive and technically adept individual to be the face of Uniswap Labs for our most important partners. You will act as a trusted advisor and primary point of contact, ensuring our partners have a smooth integration experience while advocating for their needs internally.

This is a high-impact role where you will directly influence the success of Uniswap’s integrations and represent Uniswap Labs to key business partners. If you thrive in a fast-paced, technical, and partner-facing environment, we’d love to hear from you.

Responsibilities

1. Develop a deep understanding of UniswapX, Trading APIs, and Uniswap protocols (v2, v3, v4, and UniswapX) to support integrations effectively.
2. Own and manage all technical partner relationships, acting as the bridge between business partners and internal engineering teams.
3. Improve and scale processes, such as ticketing systems and automation, to enhance partner support efficiency.
4. Maintain a timely response rate for integration requests, technical questions, and configuration changes.
5. Proactively troubleshoot and resolve issues, escalating only when necessary to engineering or product teams.
6. Oversee API key creation and management, ensuring partners have the correct configurations.
7. Be present and communicate with partners in all relevant communication channels, including private partner groups and public developer forums.
8. Update and maintain developer documentation to enhance self-serve integration capabilities.
9. Advocate for partner needs internally, influencing product improvements based on feedback.

Requirements

1. 5+ years of relevant experience in a technical customer success function or similar relevant work experience
2. Customer-focused and relationship-driven, comfortable engaging with executives, business partners, and developers to ensure a high-quality experience.
3. Technically proficient, able to understand and troubleshoot complex integration challenges.
4. Strategic thinker who can identify inefficiencies and build scalable processes for managing partner interactions.
5. Proactive and independent, taking ownership of challenges and driving solutions.
6. Interested in DeFi and blockchain technologies, with a willingness to learn and grow in the space.

Minimum full-time salary of $171,000-$189,000 Disclosure in accordance with New York City's Pay Transparency Law. Full Time employees at Uniswap Labs are also eligible for other compensation elements, including equity, tokens, and benefits, dependent on the position type.

Skills

• Business Relation
• Strategic Thinking