Summary

As a Technical Support Engineer, you will be a crucial part of our IT department, responsible for a broad range of technical tasks that ensure our internal systems and employee setups are running smoothly. Your role will include configuring and supporting employee devices, managing software systems such as Jira and Service Desk, handling access management, and overseeing the technical onboarding and offboarding of employees. Additionally, you will manage company devices and troubleshoot any related issues.

In this role, you will:

1. Configure and provide ongoing support for employee Mac, Windows, Linux, iOS, and Android devices using Mobile Device Management (MDM), ensuring optimal performance and security.

2. Manage and configure software systems such as Google Workspace and Atlassian (Jira, Confluence).

3. Manage user access permissions and security protocols to safeguard company data and resources.

4. Coordinate the technical aspects of employee onboarding and offboarding, including setting up necessary hardware and software, and revoking access as needed.

5. Maintain an accurate inventory of company devices and manage their allocation, repair, and replacement.

6. Serve as a point of contact for internal IT support, resolving technical issues efficiently and providing high-quality service to team members.

7. Write and maintain IT-related documentation.

8. Collaborate with other departments to improve and streamline internal processes related to technology use and management.

What you need to be successful:

1. Bachelor’s degree in Information Technology, Computer Science, or a related field, or proven equivalent experience.

2. Proven experience in technical support or a similar role, with a strong background in device management and software configuration.

3. Experience with software systems like Google Workspace, Atlassian (Jira, Confluence), and mobile device management (MDM) services.

4. Strong understanding of access management protocols and security best practices.

5. Knowledge of 1 or more shell scripting languages (Bash, Powershell, Python, etc).

6. Excellent problem-solving skills and ability to work independently.

7. Strong communication and interpersonal skills in English (German is a plus) to interact effectively with team members and manage technical training when necessary.

8. Mandatory: You are based in Germany or Portugal, preferably in Berlin or Porto.

Skills

• Communications Skills
• Development
• Problem Solving
• Python
• Software Engineering