Summary

We are hiring a team of Trust Operation Specialists who will work on-site for BitGo Trust Company in Sioux Falls, SD. These roles will be part of a team working weekend shifts that will provide operational coverage through the night/early morning for BitGo Trust Company. This individual will be responsible for performing high volume, complex, confidential trust operational activities, in accordance with company policies and procedures. 

Responsibilities

1. Provide operational support for customer support for banking transactions
2. Opening and closing accounts on the trust accounting system
3. Daily processing of transactions and data input
4. Perform system testing and enhancements
5. Responsible for administration and operational support of all accounts under administration
6. Provide timely and accurate responses to both internal & external requests for information
7. Serve as a proactive problem-solver by being able to troubleshoot account questions/issues in support of Trust Operations
8. Exemplify a willingness to take on other responsibilities as needed by our Trust Management Team

Requirements

1. 1-2+ years of operations experience preferred OR a Bachelor's Degree/Advanced Degree with an interest in working within Financial Services/Cryptocurrency 
2. Highly effective verbal and written communication
3. Accuracy and attention to detail
4. Highly organized with work tools like emails, spreadsheets, databases
5. Extremely high sense of urgency when servicing external and internal clients
6. Analytical skills, positive attitude, active listening and problem-solving skills
7. Attention to detail and a commitment to constant improvement
8. Ability to prioritize tasks, multi-task, and meet deadlines
9. A team player with strong judgment and decision making skills
10. Must be based in Sioux Falls, SD

The available working hours for these open positions are as follows (Central Time):

1. 6pm-4am Sunday-Wednesday
2. 5am-5pm Friday-Sunday
3. 5pm-5am Thursday-Saturday

Skills

• Analytical Thinking
• Attention to Detail
• Communications Skills
• Cryptocurrency
• Operations
• Problem Solving