Summary

Flipster is seeking an experienced professional from the crypto industry to provide team leadership to VIP Account Managers as well the training, management and overall development of the VIP Support team. This role will leverage relationship management experience, client servicing skills, combined with comprehensive knowledge of the Flipster platform and crypto trading at large, to support and retain VIP clients. The Key Account Manager Team Lead will drive building better product solutions, communication channels and VIP user experience in order to foster their growth on the Flipster platform.

Responsibilities

1. Serve as the primary point of contact for multiple VIP clients.
2. Expand relationships with existing customers through sustained communication and an understanding of their needs.
3. Identify growth opportunities for clients and acquire resources to help realize these opportunities.
4. Assist clients in navigating Flipster’s product offerings, VIP structure, and key updates and changes on the platform. Provide support for client VIP upgrades and other product configurations.
5. Analyze user behavior, track status, uncover hidden needs, and write key customer analysis reports for major clients.
6. Handling, coaching the VIP Manager team and setting best practice for VIP retention.
7. Managing escalation and follow up of VIP enquiries with internal stakeholders.
8. Preparation and maintenance of Standard Operating Procedures.
9. Preparation and maintenance of Training Materials. 
10. Administrative record keeping and reporting.
11. Other projects and duties as assigned by management.

Qualifications

1. At least 2 years of experience in account management or sales roles within financial/trading institutions.
2. Product knowledge from working in exchange, broker, or trading firms.
3. Experience in a front-facing customer service environment.
4. Strong client management skills, including maintaining strong relationships, organizing client profiles, and incentivizing client activities.
5. Excellent communication skills and the ability to be flexible in a variety of situations.
6. Experience in management of remote teams.
7. Strong analytical and problem-solving skills.
8. Strong attention to detail.
9. Excellent verbal and written communication and interpersonal skills.
10. Ability to work under pressure with a team in a 24/7 trading environment.
11. Passionate about crypto, with industry experience highly preferred.
12. Native proficiency in Korean, both verbal and written.
13. Business proficiency in English

Hiring process

1. CV Submission
2. 1st round interview
3. 2nd round interview
4. Coffee chat(Optional)

Skills

• Accounting
• Analytical Thinking
• Attention to Detail
• Communications Skills
• Leadership
• Problem Solving